Privacy policy

Privacy Policy

Last updated: June 24, 2026

SHARGAWY operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SHARGAWY is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our Services, make a purchase, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details including your name, phone number, and email address.
  • Financial information including payment card information, transaction details, form of payment, and payment confirmation.
  • Transaction information including the items you view, add to your cart, or purchase, and your past transactions.
  • Communications with us including the information you include when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you navigate them.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers, when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Provide and Improve the Services. We use your personal information to process your payments, fulfil your orders, send notifications related to your account, process purchases and other transactions, and create and maintain your account.
  • Marketing. We may use your email address to send you marketing and promotional communications. You may opt out at any time using the unsubscribe link in any email we send you.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment experience, and detect or take action against possible fraudulent or malicious activity.
  • Communicating with You. We use your personal information to provide customer support and to be responsive to your inquiries.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • With Shopify and other vendors who perform services on our behalf, including payment processing, data analytics, customer support, and cloud storage.
  • With Klaviyo, our email marketing platform, which receives your email address and purchase information solely for administrative purposes — including sending order-related communications and making it easier for you to hear from us and manage your experience with SHARGAWY.
  • When you direct or consent to our disclosure of certain information to third parties.
  • Within our corporate group or affiliates.
  • In connection with a business transaction such as a merger, to comply with legal obligations, to respond to subpoenas or similar requests, or to protect the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties, in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. You may also exercise certain rights with respect to your personal information via the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of their content or operators.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. 

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee complete security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide you with the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Right to Access / Know. You may request access to personal information we hold about you.
  • Right to Delete. You may request that we delete personal information we maintain about you.
  • Right to Correct. You may request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may request a copy of the personal information we hold about you.
  • Managing Communication Preferences. You may opt out of marketing emails at any time using the unsubscribe link in any email we send. We may still send you non-promotional emails related to your account or purchases.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. We will post the revised policy on this website and update the "Last updated" date accordingly.

Mobile Terms of Service

SHARGAWY

Last updated: Sept. 26, 2026

The SHARGAWY mobile message service (the "Service") is operated by SHARGAWY (“SHARGAWY”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to SHARGAWY’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of SHARGAWY through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with SHARGAWY. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +965 9880 0665 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other SHARGAWY mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +965 9880 0665 or email bader@shargawy.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Contact

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at Bader@shargawy.com.